{"id":13067,"date":"2021-02-15T16:08:33","date_gmt":"2021-02-15T15:08:33","guid":{"rendered":"https:\/\/p.genera.tv\/?page_id=13067"},"modified":"2025-08-06T18:33:50","modified_gmt":"2025-08-06T16:33:50","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/p.genera.tv\/en\/resi-e-cambi\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<p style=\"font-size: 22px;\"><strong>GENERAL CONDITIONS<\/strong><\/p>\r\n<!-- \/wp:post-content -->\r\n<p><!-- wp:paragraph --><strong>Returns can be made within 14 days from the delivery date.<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->The exchange will be processed once our team verifies that the returned goods are in the same condition as when shipped: new, with original tags and packaging, and free from signs of use, wear, or washing.<\/p>\r\n\r\n<p><strong>\u26a0\ufe0f<\/strong> The following procedure applies only to purchases made outside Italy, for purchases made in Italy please see the <strong><a href=\"https:\/\/p.genera.tv\/en\/returns-and-exchanges\/\">page at this link<\/a><\/strong>.<\/p>\r\n<p> <\/p>\r\n<!-- wp:paragraph {\"style\":{\"typography\":{\"fontSize\":\"22px\"}}} -->\r\n<p style=\"font-size: 22px;\"><strong>RETURN AND EXCHANGE PROCEDURES<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph {\"fontSize\":\"medium\"} -->\r\n<p class=\"has-medium-font-size\"><strong>1 - ITEM EXCHANGE OR RETURN<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:list -->In case of an exchange request, we will collect the item to be returned and send you a coupon of equal value to the amount spent.<br \/><\/p>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:list \/-->\r\n\r\n<!-- wp:paragraph {\"fontSize\":\"medium\"} -->\r\n<p class=\"has-medium-font-size\"><strong>2 - ITEM RETURN PROCESS<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->Get the package ready using a new shipping bag or the original one, remove the initial document and\/or any shipping labels. Make sure to seal it securely with packaging tape.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph {\"fontSize\":\"medium\"} -->\r\n<p class=\"has-medium-font-size\"><strong>3 - CREATE A RETURN TICKET<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->Log-in to your personal area, go to the order list, and click on the \u201cOPEN TICKET\u201d button for the order you wish to return (<strong><a href=\"https:\/\/p.genera.tv\/en\/my-account\/orders\/\">raggiungibile qui: p.genera.tv\/mio-account\/orders\/<\/a><\/strong>). Fill out the form on the same page with your request and submit the ticket: you will receive a confirmation email. Our team will respond as soon as possible.<br \/>The service is <strong>available Monday to Friday from 10 AM to 6 PM CET (Central European Time)<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph \/-->\r\n\r\n<!-- wp:paragraph {\"fontSize\":\"medium\"} -->\r\n<p class=\"has-medium-font-size\"><strong>4 - SHIP THE PACKAGE.<\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p><!-- wp:paragraph -->We invite you to ship the prepared package independently in a secure and timely manner to:<br \/>\n<b>Propaganda Clothing<br \/>\nVia Pestalozzi 10, INT 23A<br \/>\n20143 Milano (MI)<br \/>\nItaly<\/b><br \/>Once the package arrives at our warehouse and is checked by our staff we will send you a promotional code for the same value as the returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph {\"style\":{\"typography\":{\"fontSize\":\"22px\"}}} -->\r\n<p style=\"font-size: 22px;\"><strong>Please note that this procedure can be carried out only once.<\/strong><\/p>\r\n<!-- \/wp:paragraph -->","protected":false},"excerpt":{"rendered":"<p>CONDIZIONI GENERALI \u00c8 possibile effettuare il reso entro e non oltre 14 giorni dalla data dell\u2019ordine. Il cambio sar\u00e0 processato<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13067","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Resi e Cambi - P. Test | Test Online Store<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resi e Cambi\" \/>\n<meta property=\"og:description\" content=\"CONDIZIONI GENERALI \u00c8 possibile effettuare il reso entro e non oltre 14 giorni dalla data dell\u2019ordine. 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